Unrivalled Service Offering

Specialist technical support, flexible stock solutions and dedicated R&D expertise are all part of our unique package. 

Specialist technical support

We want to ensure you always get the very best out of our products. So our technical team is always on hand to advise you on steel selection and processing. We review your requirements and manufacturing environment to work in close partnership with you from the beginning.

Your everyday contacts are also supported by teams of experts at our research, development and technology centre who will share their expertise on manufacturing-related issues and product performance.

Working together, we can cut costs and waste, boost your efficiency and improve productivity.

Stock solutions

We deliver precisely the steel you need – just when you need it.

This means we can make a real difference to your production efficiency and throughput. We can save you both time and money, thanks to our short-cycle rolling programmes and flexible stock solutions which offer:

  • Excellent responsiveness
  • Short lead-times
  • A reduction in your stock levels

You can view our rolling programme online, 24 hours a day. It means you can see when we are rolling the steel grades and sizes you need - helping you to schedule your production lines for optimum efficiency.

Dedicated research and development

We have many decades of experience in the steel industry. Our research and development teams combine this experience with expert knowledge to push the boundaries of product performance. Our experts work in partnership with customers, universities and research institutions to develop new and more advanced grades of steel for increasingly demanding applications. By working closely with you we can help you to achieve:

  • Improved product performance
  • Improved product aesthetics
  • Improved product profitability
  • Improved environmental credentials

Collaborating with you, we can develop, test and refine products. 

Knowledgeable account managers

Our dedicated and experienced account managers work in partnership with you. They provide your everyday point of contact, working alongside you and providing access to the vast technical, logistical, manufacturing and research and development expertise at British Steel. Through strategic, long-term partnerships, we work hard to understand your exact requirements. We use our expertise to help you improve performance and grow your business.