What was your previous experience before joining British Steel?
I spent over 20 years in financial services and retail banking, holding senior roles in customer service and operations and completing ILM‑accredited leadership development. During this time, I developed strong experience in leading teams, improving customer outcomes and driving operational performance.
After many years in finance, I was excited to move into manufacturing and join British Steel, where I’ve been able to apply my commercial and relationship‑management experience in a new sector while learning about global steel markets. The move also brought me closer to home, improving my work-life balance and allowing me to be part of a business with a proud industrial heritage.
How much time have you spent with the business?
I joined British Steel in September 2025.
What knowledge do you bring to the business?
My background in customer service leadership means I bring a strong focus on customer relationships, communication and collaboration.
I enjoy working closely with customers to understand their challenges and identifying solutions that work for both sides. I also bring experience in managing complex stakeholder relationships and working across multiple teams to deliver results.
The steel industry is highly dynamic, so analytical thinking and adaptability are important, and I enjoy working with data and market insights to support better commercial decisions.
What do you hope the future holds for you at British Steel?
I’m looking forward to continuing to deepen my understanding of the steel industry and strengthening partnerships with our customers.
In the future I hope to continue developing within the commercial side of the business, supporting British Steel’s continued growth in international wire markets and support customers across the global wire industry.
What does your day-to-day role involve?
In my role as an Account Manager within the Wire Rods commercial team, I develop strategic relationships with key international customers and support their long‑term supply needs. Key aspects of my role include:
- Building long-term strategic partnerships by ensuring high levels of service, product quality and supply reliability
- Working closely with customers across Europe, coordinating internally with production, technical and customer service teams
- Supporting commercial discussions on market conditions, product applications and future demand
- Understanding global market dynamics, international supply chains and regional customer requirements within the highly international wire industry
- Developing strong product and application knowledge, as wire rod is used in critical applications such as tyre reinforcement, automotive components, construction and infrastructure
- Engaging with customers and partners at key industry events like Wire Düsseldorf to discuss market developments and strengthen global relationships
- Looking ahead to Wire 2026, where I’m excited to meet customers and partners and showcase how British Steel continues to support the global wire industry
Why do you enjoy working for British Steel?
British Steel has a proud industrial heritage and produces materials that are fundamental to many industries around the world.
What I enjoy most is the combination of engineering, manufacturing and commercial collaboration required to deliver for our customers. It’s a complex and fast-moving industry that constantly presents new challenges and opportunities to learn.
There’s also a strong sense of pride across the business in the products we produce and the role they play in global supply chains.
What are you most proud of in your career so far?
I’m proud of the leadership roles I’ve held throughout my career and the opportunity to support the development of teams and individuals.
More recently, moving into the steel industry has been a significant and rewarding challenge. Building knowledge in a new sector while developing strong relationships with international customers has been an exciting step in my career.
What would people be surprised to learn about you?
Outside of work I’m a keen runner and cyclist. I’ve completed the London Marathon and taken part in charity cycling challenges such as Pedal to Paris, raising funds for the Royal British Legion.
What advice would you give to other people considering a career at British Steel?
Be curious and open to learning. Steel manufacturing is a complex industry with a huge range of roles and opportunities.
If you enjoy working as part of a team, solving problems and contributing to products that are used around the world, it’s a fantastic industry to build a career in.
