06 Sep 2018

Listening to our customers

Although we deliver into various other sectors such as Oil and Gas, a lot of our wire rod is destined for the automotive supply chain, an industry where service and quality, not to mention safety, are critical considerations during the purchasing process.

Global automotive supply chains are becoming increasingly competitive and complex. Following customer feedback, we want to demonstrate our commitment to quality, delivery on time and continuous improvement to help you compete and win in dynamic markets.

IATF 16949 is the internationally-adopted Quality Management System standard for the automotive industry. The standard promotes the reduction of waste and supports continuous improvement; the system places emphasis on defect prevention and the reduction of inefficiencies.

Our Alblasserdam mill is accredited to IATF 16949 and our Wire Rod business in Scunthorpe is currently working towards this certification. Adam Lynaugh, Compliance Manager Wire Rod, is leading this process. He said: “The standard was developed by the International Automotive Task Force (IATF) members and is applicable to any organisation that manufactures components, assemblies and parts for the automotive industry.

"Many of our customers have asked for an independent verification against a global industry standard, a consistent quality focus and improved operational efficiencies. Everyone across our business will be involved in this process and we are committed to improving our business procedures for mutual benefit.”

We’ll shortly be issuing a survey to ask for your feedback and any specific downstream requirements you may have. We’ll keep you updated of our progress, but if you have any questions in the meantime, please contact your account manager.